Student terms
Last updated: October 10, 2026 · Version 2026-10-10.1
In short
- What you are contracting — studying on the platform: a recorded course is a one-off purchase; live lessons are arranged with the school, and the fee is paid outside the platform.
- How long it lasts — a recorded course runs for the period stated in the offer (today, 12 months), counted from when access is granted. Nothing renews and charges you automatically.
- Giving up within 7 days — under Settings → My purchase, with the “I want my money back” button: a full refund, no penalty, even if you have already started studying.
- An unpaid monthly fee — being late, on its own, closes nothing. If the school marks a default, by hand and with a reason, access to content is suspended while it lasts, and you can ask for an explanation and a review.
- When enrollment ends: if you are a student on a contract with a minimum term, its end date is recorded here. Once it passes, the school stops offering live lessons, and the team gets in touch with you to renew. What the school had already opened stays open: the end of an enrollment does not close content. A contract without a minimum term has no end date.
- If you drop the live lessons and want to stay on the platform only, the school turns your account into a learner one: lessons still booked are cancelled, the monthly fee stops, and the course you already had keeps the same end date. If a default is on record, the fee is settled with the school before that change.
- A default marking suspends, it does not end: while it lasts you cannot open the courses, including a recorded course you may have bought. Nothing is erased, no end date is touched, and the moment the school marks the fee as paid everything comes back on its own, exactly as it was.
- Your account is personal: up to 2 devices, one in use at a time. You can delete the account whenever you like — but if you are going to ask for your money back, ask for the refund first.
This summary is a reading aid and does not replace the text below, which is what applies.
These terms govern educational access by students and learners to the platform operated by ENGLIV LTDA - ME, trading as ENGLIV, CNPJ 41.009.284/0001-64, at Avenida Prefeito Antonio Francischini, 1421, Centro, São Sebastião da Amoreira - PR, postal code 86240-000, Brazil. Professional access by teachers, assistants and administrators follows the team documents. An account created by the school does not constitute acceptance by its holder or purchase of a new plan. Acceptance at registration or first access records the document versions. Statutory rights and the specific conditions of the purchased offer remain protected.
What the Platform is
The platform provides recorded lessons, materials, activities, flashcards and learning progress according to each account’s access. Some courses have no recorded lessons at all: there the studying happens in the live classes, and the platform keeps the material, the homework, the flashcards and the attendance record. The recorded-course learner plan does not include live lessons. Students may have live lessons and a schedule under their enrollment; being a student does not automatically grant every recorded course. An account created by the school, or a course the school grants without a purchase — courtesy, partnership or trade — does not itself generate charges or automatically change existing lesson contracts. Learner self-registration may be open or closed depending on where the school is at the time; while it is closed, accounts are created by the school.
Artificial intelligence features
The platform has an AI tutor, Castiel, inside the recorded lesson. It exists to give hints and unstick you: by the school's own rule it never hands over the answer to an exercise, and it does not replace your teacher or the lesson. Using it is optional and there is a daily limit on questions. Like any system of this kind it can be wrong or incomplete; check anything important with your teacher, and do not treat what it says as the school's assessment. The school may change, limit or switch the feature off, including for cost reasons. What your message carries to the provider, and what it does not, is described in the Privacy Policy. Engliv is also preparing pronunciation practice: when it becomes available to your account and you choose to use it, the audio of your speech is sent from your browser to a speech-analysis provider, which returns scores sound by sound; Engliv keeps the scores and does not keep the audio, as the Privacy Policy details. When that practice exists, it will not be released to child accounts under 13.
Your account
Keep registration information accurate, protect your password and do not share access. In Settings you can change your photo, theme, language and password yourself. Your name, email and WhatsApp number are changed by the school: ask for the correction at contato@engliv.com.br or through "Support & help" inside the platform, free of charge — having data that is wrong, incomplete or out of date corrected is your right (art. 18, III of the LGPD). Report suspected misuse to contato@engliv.com.br. Each party remains responsible for matters legally attributable to it; the account holder does not automatically bear responsibility for every third-party action or platform failure. School-created accounts may require password setup and document acceptance on first access.
Age and self-registration declaration
Enrollment of minors must be arranged with a parent or legal guardian by the team, through contato@engliv.com.br. Registration or acceptance by the minor does not replace guardian participation in contracting as required by civil capacity and applicable law. When enabled, learner self-registration is limited to age 13 and over; declarations of guardian permission by users aged 13–17 are recorded but not independently verified. Under-13s cannot self-register; their guardian must contact the school. Buying the recorded course assumes guardian participation when the buyer is under 18, and the platform does not check age at payment: if a teenager bought without that participation, contact the school at contato@engliv.com.br to undo it. Engliv must consider best interests, data protection and age-appropriate content, including for accounts created by the administration.
Access and device security
Student and learner accounts are personal and allow up to two authorized devices, with only one in use at a time. Authorizing a device, including the first, requires confirming a code sent to the registered email. Each browser or browser profile may count as a device; clearing cookies or using private browsing may require verification again — see the Cookie Policy about the cookie that recognizes the browser. Keep access to your email and do not share codes. Manage devices under Devices and access; removing a device requires recent email verification. To switch the device in use, end use on the other device: under Devices and access, with the "End use on this device" button, or by signing out. If that is not possible, close the platform tab on the other device — or leave it in the background, with video and audio paused — and wait about two minutes. While that tab is open on screen, or playing video or audio, the seat stays reserved for it even if nobody is studying. Changing networks alone does not trigger a block. Administrators may revoke device authorizations in response to a security risk, requiring verification again without deleting the account or progress. Contact contato@engliv.com.br for errors, loss of email access or accessibility needs, so the situation can be reviewed and helped with. Technical identifiers, browser information and security events are handled under the Privacy Policy. If this lock keeps you out of content you have already paid for, write to contato@engliv.com.br: the school sorts it out at no cost and without shortening the period you bought. This rule also applies to existing accounts and does not change previously agreed prices, content or access periods.
Permitted use
Access is personal. Do not resell, publish or redistribute protected materials without authorization. Downloads offered through the platform may be used for individual study subject to licenses and statutory exceptions. Recording the live lesson yourself — video, audio, screenshots or screen capture — requires prior permission from the school and from the people recorded: the lesson carries the teacher’s image, voice and materials, and other students may be present. Ask first at contato@engliv.com.br. Do not use the service for harassment, discrimination, threats, intrusion, fraud or exposing other people’s data. Report abuse or risks involving minors to contato@engliv.com.br for appropriate review and protection.
Videos, activities and technical requirements
Videos may restrict skipping unwatched sections, track progress and pause for quizzes; you can return to watched sections. On courses with no recorded lessons, progress comes from attendance, homework and flashcards rather than from watching video. These features support learning and do not by themselves prove language proficiency. An up-to-date browser and a video-capable connection are needed; live lessons may require a microphone and camera depending on the activity. Contact the team about accessibility needs or incorrect progress records so an appropriate alternative can be assessed.
Live lesson recordings
Engliv records live lessons through Google Meet for internal review of what the team teaches and verification of what happened during lessons. Recordings may capture participants’ images, voices, screens and shared content; Meet features may also retain messages or captions depending on the settings used. This purpose does not include public disclosure or advertising.
Recordings are stored in the Google Drive associated with the organization that holds the meeting. Access must be limited to authorized Engliv professionals who need them for the stated purpose, with restricted sharing and protection against unauthorized disclosure. The school’s standard retention period is up to 180 days from the lesson date. Recordings must then be erased; longer retention requires a specific documented need, legal ground and period, such as an incident under investigation, a legal obligation or the exercise of rights, with restricted access and necessity reviews.
Participants must receive prior information about recording and these conditions. General acceptance of the terms does not replace any specific consent required by law, assessment of the legal basis or guardian participation where applicable. Enrollment of minors and recording their lessons require consideration of their best interests and all participants’ rights. School contracts and instructions must reflect these rules. Advertising use of image or voice requires separate, specific permission.
For questions, access, objection, erasure or consent withdrawal where applicable, contact contato@engliv.com.br. The school must assess the processing basis, legal conditions and third-party rights, explain its response and consider appropriate alternatives for the educational activity. Deleting a platform account does not automatically delete Google Drive files; erasure requests must also cover relevant external recordings. Retention is not unlimited merely because an account has ended or a recording is stored outside the platform.
Intellectual property
Engliv and third-party materials remain owned by their respective right holders. The study license is limited to the contracted access, subject to statutory rights. Submitting assignments or files permits use for grading, learning support and service delivery only; it does not transfer ownership or authorize public or advertising use. These terms do not grant marketing rights to your profile photo, image or voice.
Payments and access
For learner recorded-course sales, the total price, any interest, installments, content and duration must be displayed before payment. Payment is processed by Kiwify or Mercado Pago, depending on the purchase: card number, security code and ID number are given to the payment company and never pass through Engliv. Installments divide a purchase price and do not mean a monthly subscription. The access period is the one stated in the offer at the time of purchase — today, 12 months — and is recorded in your order; it starts when access is granted. While the period is still running the platform does not sell a renewal: the new purchase is made after it ends, and the new period counts from the day you buy. The platform warns you in your own area 30 days before and again 7 days before. On expiry paid content is blocked until you buy again, which you do yourself on Mercado Pago. If the buy box does not appear in your area, the shop is closed at that moment: write to contato@engliv.com.br; delayed access must be remedied without shortening the purchased period, and the date that counts is the one shown under Settings → My purchase. These terms do not authorize automatic renewal charges. Price or duration changes for new purchases do not change what was already agreed. For students, the enrollment period has a start date and an end date recorded on the platform. Once the end date has passed, the school stops offering the enrolment's live lessons and a notice appears in your own area, with the way to reach the team and renew. A lesson already booked for a date after that still stands until the school cancels it. Content the school opened is NOT blocked by that expiry: it stays open. Access to content is closed in two cases only, an unpaid fee marked as a default and the end of a bought recorded course's term. The end of an enrolment never reaches a recorded course you bought, which has its own term and is already paid for. A default marking does reach it, suspending it while it lasts, erasing nothing and changing no date. The account is not deleted and nothing you studied is erased. The enrolment dates are recorded on the platform and the school states them in the contract; in your own area they appear once the term ends, in the renewal notice. Fees, rescheduling and lesson cancellation follow the specific contract and statutory rights. Access given as courtesy, partnership or barter has no term and is not charged: it lasts while the school keeps it, and it ends the way it began.
Unpaid live-lesson fees
The live-lesson fee is agreed and paid outside the platform; here the school only records whether it has been paid. Past the due day with no payment recorded, the student shows as overdue — and that alone closes nothing and removes nobody from their lessons. When the school decides to end its follow-up of someone who stopped paying, a member of the team marks the student as a defaulter, with the reason written down. That marking suspends access to all content opened for the account, including a recorded course the student may have bought, and removes the student from the school's and the teachers' lesson log. What has already been studied and recorded is not erased, and the account is not deleted. The suspension reaches all content opened for the account, including a recorded course the student may have bought, and it is temporary: it does not end the purchase, erases nothing and changes no date. Once the marking is removed the student returns to the school's lists and access comes back automatically, with the same end dates it had before. A recorded course keeps counting down during the suspension, because its period runs from when access was granted; if a suspension eats into it, write to contato@engliv.com.br. You may ask for an explanation and a review of that decision at contato@engliv.com.br. Collection follows the law, without exposure, embarrassment or threats.
Recorded course cancellation and refunds
For online purchases of recorded courses, including the learner plan, you may withdraw within 7 calendar days of contracting or receiving the service, under Article 49 of Brazil’s Consumer Protection Code. If access is provided after purchase, Engliv counts this period from access being provided. All amounts paid are refunded without penalties or fees. Having started to study does not remove this right.
You make the request yourself inside the platform, under Settings → My purchase, with the “I want my money back” button. The reversal is requested from the payment company (Kiwify or Mercado Pago, depending on the purchase) straight away and access to the course ends. Before finishing, the platform asks what prompted the decision: the answer helps improve the course, there is an option not to answer, and the refund does not depend on it. You may also ask through WhatsApp +55 43 99664-4021 or by email at contato@engliv.com.br, with your purchase email and order number if you have it. Do not send passwords or full card details. Sending the request within the period preserves your right.
The refund goes back through the payment method used for the purchase. The time until the amount appears depends on your bank or card issuer. Installment purchases are refunded in full; the payment provider handles the installments. You are not required to accept platform credit instead of a refund.
After the 7 days
Once the 7 days have passed there is no withdrawal refund: the purchase is final and access runs until the end of the contracted period, with no pro-rata refund for not studying, for stopping midway or for never opening the platform. Deleting your account does not return the amount paid. Statutory rights remain, including where the service fails — for example, content that will not open, or access blocked before the contracted date; in those cases talk to the team for repair, a price reduction or a refund as appropriate.
Live lessons and monthly fees
Live lessons are contracted separately and are not part of the recorded-course purchase. Withdrawal from that contract must also be requested within 7 calendar days of contracting. After that, cancellation, notice, rescheduling and fees follow the contract signed with the school and applicable law, with no automatic refund through the platform. Those requests are handled by the team through WhatsApp +55 43 99664-4021, because they depend on what was agreed with each student.
The in-platform button, WhatsApp and email are equivalent channels: using one does not limit your rights. Engliv must immediately acknowledge consumer requests and respond within five days, without delaying a reversal request or other specific statutory deadlines. Access granted by the school without a purchase — courtesy, partnership or trade — has no charge and no amount to refund.
Suspension and termination
Suspension for misuse must be proportionate, explained and communicated, with a channel to challenge it; urgent security risks may require a preventive block. Payment matters follow the applicable contract and the law, without exposure or abusive collection. Students and learners can delete their own account at any time, directly in the platform, under "Delete my account" (in Settings → Privacy and account → Close my account) — there's no need to ask Engliv to do it for you, though you're welcome to reach us at contato@engliv.com.br or through "Support & help" inside the platform with any questions. See also our Privacy Policy regarding the data and files removed upon deletion. Accounts are not automatically deleted for inactivity or non-renewal. Deletion ends account access and removes your learning history; it does not replace a cancellation or refund request or limit your statutory rights. If you bought a course and want your money back, ask for the refund before deleting your account: without an account the refund button no longer exists for you and the request moves to WhatsApp or the email above — the right is the same, only the route changes.
Availability and responsibilities
Learning depends on individual circumstances; no fluency or results within a guaranteed period are promised. Engliv must provide the contracted service and adopt appropriate security and continuity measures. Technical issues, including provider failures, should be reported to support for investigation and remedy. Using third-party services does not exclude Engliv’s statutory responsibilities. Nothing here excludes compensation, re-performance, price reduction or refunds where legally due.
Changes to these terms
Every version of these terms has an identifier, and that identifier is what your acceptance records. Material changes are announced by a notice inside the platform before they take effect. They do not retroactively change an agreed offer or remove statutory rights. Where a change requires your agreement, specific acceptance will be requested; silence or continued use does not constitute blanket consent to new data uses. Engliv keeps a full copy of every published version, and you may ask for the one that applied to your contract at contato@engliv.com.br.
Governing law and contact
These terms are governed by Brazilian law, subject to applicable mandatory rules. Questions can be sent to contato@engliv.com.br, and talking to the school first is usually the quickest way to sort things out. Engliv support does not prevent recourse to Procon, Brazil's consumer protection service, to the ANPD or to the courts. If you do need to go to court, a consumer may bring the case in the city where they live (art. 101, I of Brazil's Consumer Protection Code).
See also: Privacy Policy · Cookie Policy · Refunds